Customer Quality Engineer Telecom

Customer Quality Engineer Telecom

Who we are

Prysmian is a global cabling solutions provider leading the energy transition and digital transformation .

Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience , over 33,000 employees , 104 plants and 27 R&D centers in over 50 countries .

Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Your contribution to Prysmian's Success

We are looking for a Customer Quality Engineer Telecom to join our Slatina Telecom Plant.

Reporting directly to the Quality Manager , you will act as the primary quality interface between the plant and its customers. You will manage customer quality requirements, coordinate claim investigations and drive sustainable corrective and preventive actions.

Your main responsibilities will include

• Act as the main quality contact for assigned customers and maintain strong relationships with customer quality, engineering and procurement teams.
• Coordinate customer visits, audits, technical reviews and quality meetings.
• Lead investigations of customer complaints and quality claims using methods such as 8D, 5 Why, Ishikawa and FMEA.
• Define, implement and monitor corrective and preventive actions, ensuring timely closure.
• Coordinate containment and issue-resolution activities with Production, Engineering, Laboratory, Logistics and Supply Chain.
• Monitor quality KPIs, customer complaints, Cost of Poor Quality, nonconformities, scrap and rework trends.
• Prepare quality reports and present performance reviews to plant management and customers.
• Support product and process qualification activities, PFMEA, Control Plan and risk-assessment reviews.
• Lead continuous improvement initiatives focused on reducing customer complaints and improving process capability.

Key challenges for this role

• Managing customer expectations while coordinating multiple internal stakeholders.
• Ensuring timely and effective resolution of complex quality issues.
• Turning quality data into sustainable corrective actions and measurable improvements.

How is success defined in this role?

• Timely closure of customer claims and agreed corrective actions.
• Reduction of recurring complaints, nonconformities, scrap and rework.
• Improved customer satisfaction and overall quality performance.

What are the most exciting aspects of this role?

• Acting as the key quality partner for international customers.
• Leading cross-functional investigations with a direct impact on customer satisfaction.
• Driving visible and sustainable improvements within a dynamic manufacturing environment.

You are the right fit if you have/are

• Fluent in English and Romanian .
• A degree in Engineering, Quality, Industrial Engineering, Electrical Engineering, Materials Engineering or a related technical discipline.
• At least 3–5 years of Quality Engineering experience in a manufacturing environment.
• Practical experience in customer quality management, complaint handling and cross-functional investigations.
• Strong knowledge of ISO 9001 principles and quality methodologies such as 8D, FMEA, MSA, SPC, Control Plans and CAPA.
• Advanced Microsoft Excel and data-analysis skills.
• Experience with SAP, Qlik Sense, Power BI or equivalent reporting tools is considered an advantage.
• Experience in telecommunications, fiber optics, cable manufacturing, electronics or a similar industry is considered an advantage.
• Customer-oriented, proactive and able to manage multiple priorities independently.
• Strong communication, presentation and stakeholder-management skills.
• Strong teamwork skills, critical thinking and a results-oriented mindset.

What we offer you

• Collaborative environment
• Dynamic and respectful workplace
• Opportunities to contribute to international projects and continuous improvement initiatives

Our selection process

• Application
• HR interview
• Hiring Manager interviews
• Online assessment, if applicable

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If you’re excited about the role and eager to contribute to a collaborative environment with challenging projects which drive impact for a sustainable future, we encourage you to apply!

Deep dive into Prysmian and check the below insightful links

• Prysmian | Cables, Energy & Telecom Solutions
• People & Careers of the Group
• What we offer

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Careers @ Prysmian

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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