Senior Infrastructure Engineer

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Job Description – Senior Infrastructure Engineer

Location: Minneapolis

Role Summary

• US Regional role in an ever-growing region for Howden covering Infrastructure Support
• This key role forms part of a distributed, global infrastructure operations team that is responsible for the continued availability and support of a hybrid on-premises and cloud infrastructure.
• Specifically, working within a global IT infrastructure team , providing support for local Cloud , Data Centre, and network infrastructure by drawing upon their wealth of practical and technical experience support within the US.
• This is a hands-on role and will work within a fast-paced environment support ing the US region.

Job Specific Skills Profile

Technical skills r equired for the role

• Demonstrate extensive experience working as a cloud/infrastructure engineer or in similar IT roles.
• Extensive experience working with cloud technologies such as Microsoft Azure and M365 .
• Extensive experience working with multi-site and multi forest Active Directory environments, group policy and DNS.
• Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems.
• Extensive experience working with Windows desktop, including all levels of troubleshooting.
• Extensive experience working with cloud, server, desktop, network and telephony providers.
• Extensive experience working with datacenters
• Good knowledge of networking - Layer2/3, dynamic routing, MPLS and firewall management. Cisco , Palo Alto firewalls, CATO SD-WAN experience preferred.
• Good knowledge of IT security practices and the implementation of tools that provide event logging and alerting.

Desirable Experience

• Good knowledge of Microsoft server technologies (Windows 2022, 2019, 2016 , and 2012 )
• Good knowledge of Active Directory, DHCP, DNS & Group Policy
• Good knowledge of SCCM and patching
• Good knowledge of Nutanix/ VMware / HyperV
• Good knowledge of Azure
• Experience with Office 365 / CoreView
• Experience scripting for example PowerShell
• Experience with Anti-Virus technologies such as Tanium/CrowdStrike
• Knowledge of identity management solutions such as EntraID
• Knowledge of proxy services such as Netskope
• Keyfactor PKI and certificate lifecycle management solutions, including certificate issuance, renewal, revocation, monitoring, and automation.
• Administered and supported Imperva security solutions, including Web Application Firewall (WAF),

•

The role requires

• Demonstrate examples of similar successful positions in the past.
• Be highly collaborative with the current team, management structure and business leaders.
• Demonstrate a very high level of customer service and empathy to the customer issues.
• Worked in the insurance or financial services sector previously.
• Demonstrate a ‘Can-Do’ attitude.
• Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual with Spanish being highly desirable.

Core Responsibilities for all Staff

Achieve Results through Relationships with All Parties

• Deliver a personal perfor mance that contributes towards Group and/or Company achieving their objectives .
• Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)

Delivery of Service

• Consistently deliver an excellent and comprehensive service

Conduct and Integrity

• Ensure all dealings are carried out with integrity and professionalism.
• Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company’s or the Group’s reputation.

Development and Professionalism

• Continuously develop skills and knowledge
• Develop others where you are responsible for their performance.
• Must possess a passion for quality and continuous improvement.
• Able to multi-task and prioritise appropriately.

General Responsibilities

Clients

• Develop strong relationships with the Business Units
• Respond to the Business Units’ requirements as appropriate .
• Support the business units with their use of the IT systems.
• Behave with all clients (both internal and external) fairly and ethically with excellent customer service.
• Take ownership of issues and provide updates to users on outstanding issues.

Administration

• Ensure up to date records are always maintained on the Group and Company systems.
• Interpret instructions and issues arising, and then implement actions according to policies and procedures.

Support

• Providing escalation support to the Group IT Service Desk
• Ensuring all changes to production services are subject to change control.
• Producing and update documentation to improve the efficiency and effectiveness of systems.
• Conducting root cause analysis following unplanned disruptions to improve system availability.
• Conduct Problem Management of repeat incidents affecting business services.
• Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues.
• Strong analytical, problem solving and decision-making skills.

Compliance

• Ensure compliance with all applicable Group and /or Company policies and procedures.
• Ensure correct authorisation is obtained and processes followed when required by the Group and /or Company policies and procedures.
• Ensure compliance with legal and regulatory requirements.
• Ensure that own performance, HR, and T&C records are up to date and meet the Group’s requirements.
• Maintain accurate records and deal with correspondence appropriately.
• Ensure compliance with Anti Bribery and Corruption policy and procedures.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent