Junior Voice Channels & IVR Engineer

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Tsvetan Tomov is looking for a new team member.

Your daily routine would include

• Ensuring high availability of applications and services for A1 Group.
• Ensuring regular reporting on the usage, availability, and reliability of applications and services.
• 24x7 support for applications and services.
• Incident resolution, including problem analysis, root cause identification, and reporting of causes and solutions for both global system issues and individual issues affecting internal and external users.
• Implementation of monitoring and alerting procedures for services and applications, including availability and performance monitoring.
• Implementation, testing, and approval of changes in production environments, as well as deployment of new applications and services.
• Implementation of automation and process improvements, including procedures that increase team and department efficiency.
• Active participation in the design of new services in cooperation with development departments and external partners.
• Participation in an on-call duty rotation to ensure continuous support and service availability outside business hours.

We’ll know you can make it if you have

• Knowledge and experience in installation, configuration, and troubleshooting of Contact Center platforms (AVAYA, Cisco, Genesys or others).
• SIP, RTP, VoIP fundamentals.
• ACD, IVR, CTI, skill‑based routing, and workforce management basics.
• Omnichannel routing (voice, chat, email, SMS, social) and channel integration.
• CRM and business application integrations.
• APIs, webhooks, and middleware for integrations.
• Telephony components: SBCs, media servers, gateways, trunks.
• Networking fundamentals: VLANs, QoS, routing, firewall rules.

Nice to Have

• German speaking (B2/C1 level) is considered a strong advantage.
• Strong troubleshooting skills and problem-solving under pressure.
• Clear communication with technical teams, vendors, and business stakeholders.
• Project management abilities and capability to lead or coordinate implementations.
• Willingness to learn and develop.

Our gratitude for the job done will be eternal, but we’ll also offer you

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office;.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog .

Any questions? Contact Gabriela Rudarska.

Sounds good? Apply now!

Only shortlisted candidates will be contacted.