Forward Deployed Engineer (NYC)

Why Mintlify?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
• Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
• Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

About the Role

This is a technical role embedded in Mintlify's Sales Team. You are a builder who helps close complex enterprise deals by scoping, prototyping, and delivering custom technical solutions alongside Account Executives.

As enterprise customers evaluate Mintlify, they often require additional technical validation before moving forward. Your role is to reduce friction in this process by translating customer needs into practical technical solutions, building what’s necessary to demonstrate value, and supporting the sales team in closing larger, more complex deals without straining core engineering.

In this role, you will work closely with Sales, Engineering, Product, and the CEO to win our most strategic deals and turn one-off custom work into repeatable, productized capabilities.

This role is for someone who wants to roll up their sleeves and build.

Responsibilities

Deal Execution & Technical Validation

• Partner with AEs on complex enterprise and mid-market deals from discovery through close
• Lead deep technical discovery to understand customer documentation workflows, integrations, and success criteria
• Design and build custom demos, prototypes, and proofs-of-concept that directly unblock deals and accelerate decisions
• Present technical solutions to mixed audiences, from frontline engineers to executive buyers

Technical Scoping & Risk Management

• Translate customer requirements into clear technical specifications that engineering can realistically deliver
• Scope custom work with enough fidelity to inform pricing, timelines, and contract structure
• Partner with engineering leadership to estimate effort, assess feasibility, and flag risks early. Identify technical debt, integration complexity, or maintenance concerns before deals are signed.

Cross-Functional Enablement & Leverage

• Serve as the go-to technical operator for Sales on complex deals
• Share customer and field insights to influence product roadmap and go-to-market strategy
• Build internal tools, templates, and processes that make technical selling more repeatable and scalable.

Requirements

Technical Skills

• Strong full-stack development experience (React, Node.js, APIs, databases)
• Proficiency in web technologies: HTML, CSS, JavaScript, modern frameworks
• Ability to rapidly build functional prototypes and MVPs
• Experience with documentation tools, MDX, or content platforms (strong plus)
• Comfortable reading and understanding codebases to assess integration complexity

Experience Requirements

• 4+ years of software engineering experience in product or customer-facing roles with previous solutions engineering or sales engineering experience
• Experience with enterprise RFPs, security reviews, or procurement processes
• Track record working directly with customers on technical implementations
• Experience scoping technical work and creating specifications for engineering teams
• Background in fast-moving startup environments with high autonomy

Behavioral Competencies

• You'd rather ship a working prototype than a slide deck
• You understand how technical decisions impact deal economics
• You can run multiple complex deals simultaneously without dropping balls
• You can translate technical depth into business value for executives and explain business constraints to engineers
• You move fast and ship iteratively

Nice-to-Have

• Background in developer tools, APIs, or technical products
• Understanding of SaaS and usage pricing models and contract structures

Company Benefits

• Competitive compensation and equity
• 20 days paid time off every year
• 401k with Employer Match
• monthly wellness stipend
• 100% employee coverage for Health, Dental, Vision
• Commute stipend to help get you to and from work
• Free lunch and dinners
• Annual team offsite (previously went to Alaska, Hawaii, Jackson Hole)