IT Support & Systems Engineer

Company Description

Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best.

Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.

Job Description

We are seeking a versatile and highly skilled IT Support & Systems Engineer to manage our multi-platform endpoint environment and support our growing team. In this role, you will be the go-to technical resource for our team, ensuring seamless daily operations while actively automating and scaling our device deployment infrastructure. The ideal candidate possesses deep expertise across macOS and Windows environments (with a solid working knowledge of Linux), has hands-on experience with identity provider integrations, and is highly proficient in modern MDM scripting and automation.

Endpoint Management & Automation

• Manage, configure, and secure fleet devices using MDM platforms (Kandji, Jamf Pro, or Ivanti).
• Write and maintain custom deployment scripts (Bash, Zsh, PowerShell) to automate out-of-box enrollment, application installation, and system configurations.

Identity & Access Management

• Manage and administer user lifecycles, permissions, and group policies using Active Directory and Google Workspace Enterprise.
• Maintain directory integrations, single sign-on (SSO) configurations, and security access controls.

Cross-Platform Support

• Provide Tier 2/3 engineering and daily troubleshooting support for macOS (60%), Windows (35%), and Linux (5%) environments. Daily Operations & Troubleshooting
• Resolve hardware, software, network, and peripheral issues for local and remote users. • Maintain detailed IT documentation, inventory assets, and contribute to internal knowledge bases.

Daily Operations & Troubleshooting

• Resolve hardware, software, network, and peripheral issues for local and remote users.
• Maintain detailed IT documentation, inventory assets, and contribute to internal knowledge bases.

Qualifications

● Operating Systems: Advanced administration of macOS and Windows 10/11; solid CLI familiarity and basic troubleshooting in Linux (Ubuntu/RedHat) environments.

● MDM & Automation: Proven experience designing and implementing zero-touch provisioning. Strong scripting skills (Bash/Zsh for Mac, PowerShell for Windows) specifically tailored for Kandji, Jamf Pro, or Ivanti Endpoint Manager.

● Identity Infrastructure: Hands-on experience with local/hybrid Active Directory (GPOs, security groups) and advanced administration of Google Workspace/Google Enterprise environments.

● Networking & Security: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and endpoint security best practices.

● Soft Skills: Outstanding customer service orientation with the ability to explain complex technical concepts to non-technical users.

Additional Information

What You’ll Get

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
• Career development and mentorship

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Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.