Posting record
Open 10+ days
- Prime System's site dates the posting
- Ghostless first sees this listing
- Last checked: still up
How we know
It hasn't been reposted, listed twice, or left up unusually long, and the posting doesn't say it's a talent pool.
Ghostless records the day it first sees a posting, so a repost can't reset its age. This one was already up when Ghostless started tracking Prime System, so its true age is longer.
Last checked Nov 4, 2026.
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Upload your resumeWhat the posting discloses
Not stated: Pay, real vacancy, AI screening.
Why these three
Ontario requires postings from employers with 25 or more staff to state the pay, whether the vacancy exists, and whether AI screens applicants.
Some employers add pay only on their own site. Check the original posting before you rule it out.
Skills mentioned
About the role
Important: This position requires candidates with hands-on experience in the technologies and responsibilities listed above. Candidates should apply only if they have practical experience with Microsoft 365, Azure, Active Directory, Entra ID, Intune, SharePoint, Exchange Online, networking, routers/switches, firewalls, and device troubleshooting. Previous MSP experience is a big plus. Candidates without relevant hands-on experience in the required technologies may not be considered.
Job Summary
We are looking for a IT Systems & Network Engineer – Level II with strong hands-on experience in Microsoft technologies, networking, firewalls, and IT infrastructure support. The ideal candidate should have experience working in an MSP environment and be comfortable managing multiple client environments and troubleshooting a wide range of technical issues.
Key Responsibilities
- Provide Level II technical support for client infrastructure and end-user environments.
- Administer and troubleshoot Microsoft 365, Azure, Active Directory, and Entra ID .
- Manage and troubleshoot Microsoft Intune , including device management and configuration.
- Administer SharePoint Online and troubleshoot access and configuration issues.
- Manage and troubleshoot Exchange Online , including mailboxes, mail flow, and email-related issues.
- Configure and troubleshoot routers and switches .
- Configure, monitor, and troubleshoot multiple firewalls across different client environments.
- Troubleshoot servers, workstations, laptops, printers, and other IT devices.
- Diagnose and resolve network connectivity, DNS, DHCP, VPN, and related infrastructure issues.
- Handle escalated technical issues from Level I support and provide appropriate resolution.
- Work across multiple client environments while maintaining proper documentation and security standards.
- Collaborate with internal teams and clients to resolve complex technical issues.
- Escalate issues when required and ensure timely resolution according to service requirements.
Requirements
Required Technical Skills
- Microsoft 365
- Microsoft Azure
- Active Directory
- Microsoft Entra ID
- Microsoft Intune
- SharePoint Online
- Exchange Online
- Router and switch configuration
- Firewall configuration and troubleshooting
- Network troubleshooting
- Hardware/device troubleshooting
- VPN, DNS, DHCP and TCP/IP fundamentals
- Strong understanding of Windows environments
Required Experience
- Previous experience working in an MSP (Managed Service Provider) environment is a big plus .
- Hands-on experience managing and troubleshooting multiple client environments .
- Practical experience with Microsoft cloud and infrastructure technologies.
- Experience handling Level II technical escalations.
- Strong troubleshooting and problem-solving skills.
- Good communication and client-facing skills.
Benefits
Please mention the currency of your current and expected salary in either United States Dollar (USD) ($) or Nicaraguan Córdoba (NIO) (C$ )
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