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Octal Philippines Inc

Application Support Engineer (L2) - (POS Retail)

  • Seen live on Octal Philippines Inc's site today
  • Mid level
Pay
Not stated
Location
Quezon City, Metro Manila, Philippines
Open for
10+ days
First seen
Oct 25, 2026
Apply on Octal Philippines Inc's site (opens in a new tab)

Posting record

No flags

Open 10+ days

The posting's record, oldest first
  1. Octal Philippines Inc's site dates the posting
  2. Ghostless first sees this listing
  3. Last checked: still up
How we know

It hasn't been reposted, listed twice, or left up unusually long, and the posting doesn't say it's a talent pool.

Ghostless records the day it first sees a posting, so a repost can't reset its age. This one was already up when Ghostless started tracking Octal Philippines Inc, so its true age is longer.

Last checked Nov 4, 2026.

How well do you match?

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What it asks of you

3+ years of experience
“Minimum 3+ years of work experience as Application Support Engineer” (quoted from the posting)

What the posting discloses

Not stated: Pay, real vacancy, AI screening.

Why these three

Ontario requires postings from employers with 25 or more staff to state the pay, whether the vacancy exists, and whether AI screens applicants.

Some employers add pay only on their own site. Check the original posting before you rule it out.

Skills mentioned

About the role

The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2). The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.

Key Responsibilities

  • Deliver L2 application support and advanced technical troubleshooting for POS and enterprise retail solutions under hybrid work operations.
  • Investigate application failures, performance bottlenecks, and system errors utilizing SQL queries, log analysis, scripts, and system monitoring tools.
  • Perform root cause analysis (RCA) and reproduce software defects in staging environments to deliver immediate fixes and workarounds while adhering to strict SLAs.
  • Act as the key technical bridge between L1 support and L3/DevOps teams, providing detailed issue reproductions, system logs, and diagnostic analysis for escalations.
  • Coordinate with DevOps teams during patch releases and deployment rollouts, performing post-release validation to guarantee system stability.
  • Author and maintain technical runbooks, standard operating procedures (SOPs), and troubleshooting knowledge bases for recurring issues.

Requirements

  • Bachelor’s degree in computer engineering, Computer Science, or IT
  • Minimum 3+ years of work experience as Application Support Engineer
  • Knowledge and work experience in SQL, scripting, and analyzing logs
  • Good analytical skills, problem determination, attention to detail, teamwork, and communication skills.
  • Experience in ITIL is a plus.
  • The candidate will work in a hybrid setup, consisting of 3 days onsite and 2 days work from-home per week.
  • The candidate must be willing to work at the clients site when assigned.
  • The candidate should be amenable to working on weekends and mid-shift schedules as required (e.g., 3:00 PM to 12:00 AM to align with the clients store closing operations).
  • This position is primarily responsible for providing SLA-based Production Support services to clients and may require coverage across a 7-day operational schedule

Benefits

  • Government Mandated Benefits (SSS, Pag-Ibig, Philheath, and 13th month)
  • Health Insurance
  • Standard Leave (Emergency, Sick, and Vacation)

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