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Zealgroup

MY - CS - Data Analyst

  • Seen live on Zealgroup's site 3 days ago
  • Mid level
Pay
Not stated
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Open for
9+ days
First seen
Oct 26, 2026
Apply on Zealgroup's site (opens in a new tab)

Posting record

No flags

Open 9+ days

The posting's record, oldest first
  1. Zealgroup's site dates the posting
  2. Ghostless first sees this listing
  3. Last checked: still up
How we know

It hasn't been reposted, listed twice, or left up unusually long, and the posting doesn't say it's a talent pool.

Ghostless records the day it first sees a posting, so a repost can't reset its age. This one was already up when Ghostless started tracking Zealgroup, so its true age is longer.

Last checked Nov 1, 2026.

How well do you match?

See how much of this posting your resume shows, and what it's missing.

Upload your resume

What it asks of you

1–3 years of experience
“1–3 years of experience in data analysis, reporting, or similar roles (experience in Customer Service environment is an advantage)” (quoted from the posting)

What the posting discloses

Not stated: Pay, real vacancy, AI screening.

Why these three

Ontario requires postings from employers with 25 or more staff to state the pay, whether the vacancy exists, and whether AI screens applicants.

Some employers add pay only on their own site. Check the original posting before you rule it out.

Skills mentioned

About the role

Key Responsibilities

1. Customer Service Performance Monitoring (KPI)

  • Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate
  • Develop and maintain dashboards and reports to provide clear performance visibility
  • Identify performance gaps and recommend actionable improvements

2. Data Analysis & Insights

  • Analyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities
  • Provide insights to improve service quality, operational efficiency, and customer satisfaction
  • Support regular reporting (weekly/monthly) and business reviews

3. System Usage & Process Optimization

  • Monitor the usage and effectiveness of CS tools (e.g., ticketing systems, CRM platforms, chatbot solutions)
  • Ensure proper system adoption and highlight gaps in usage or workflow inefficiencies
  • Recommend enhancements to processes and system workflows

4. AI & Automation Support

  • Track and evaluate chatbot performance (e.g., resolution rate, fallback scenarios)
  • Identify opportunities to reduce manual workload through automation•
  • Collaborate with Tech teams to improve AI tools using data-driven insights

5. Cross-functional Collaboration

  • Work closely with CX, Product, and Technology teams to support business initiatives
  • Assist with ad hoc data analysis and reporting requests as required

Requirements

Requirements

  • Diploma or Degree in Data Analytics, Business, IT, or related fields
  • 1–3 years of experience in data analysis, reporting, or similar roles (experience in Customer Service environment is an advantage)
  • Strong proficiency in Excel or Google Sheets (e.g., formulas, pivot tables)
  • Basic knowledge of SQL is preferred
  • Experience with data visualization tools (e.g., Power BI, Tableau) is a plus
  • Strong analytical thinking, problem-solving, and communication skills

Benefits

What we can offer you

  • Life Insurances
  • Team Building

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