Test Support Engineer

The Company

Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.

We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.

The Role

We are seeking an energetic, enthusiastic Post Feature Delivery Test Support Engineer to join us. The successful candidate will be committed to their work and comfortable working in a fast-paced, highly flexible environment. You will be responsible for delivering excellent technical and test support as part of our Level 2 team.

Key Responsibilities

• Support customers during online test sessions and offline ticket support
• Coordinate with support and development teams to resolve application and system issues
• Design and maintain expertise in the flow of application process and systems related to the company
• Administer and resolve application issues, provide updates, and perform root cause analysis
• Maintain good professional relationships with counterparts in engineering and customer support departments
• Organize and implement projects ranging from small to medium size and assist with all processes under the guidance of Software Engineers
• Perform root cause assessment and debug all issues on server domains, ensuring application availability
• Coordinate with UAT department to assist in releases and deployments to various environments and production outputs
• Provide support, identify issues, and prepare appropriate documentation of all issues and solutions
• Recommend ways to optimize performance, provide solutions to problems, and prepare reports for all problems
• Identify and provide resolutions ranging in complexity from medium to high

Essential Experience and Qualifications

• Experience supporting customers in the test phase and/or test experience
• Knowledge and experience administering or using Microsoft IIS
• Knowledge of database technologies (Microsoft SQL Server) and working fluency in SQL
• Ability to diagnose and address application issues
• Working knowledge of IT hardware and software
• Ability to learn and master employer-specific software
• Complex problem-solving skills
• Excellent written and verbal communication skills
• Customer-focused with strong reporting skills
• Demonstrated ability to learn technical information, processes, and applications quickly
• Excellent attention to detail and the ability to multitask within a fast-growing organization
• Proactive approach to problem-solving and demonstrated flexibility

Desired Experience and Qualifications

• Experience with cloud infrastructure (Azure)
• Experience using tools like Postman to create and save simple and complex HTTP/s requests
• Degree-level qualification in a technical discipline such as Computer Science or Software Engineering
• Basic knowledge of programming concepts, preferably C#
• Experience in building effective relationships with development teams and clients

New hires at Cubic³ are required to work onsite five days a week during their six-month probation period to get to know the company, their team, and our ways of working. After probation, we offer a flexible arrangement of up to eight work-from-home days per month, provided it aligns with business needs and performance standards. This arrangement is not a given for all roles.

Cubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.