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CLOSING DATE

November 10, 2026

Opportunity

AIMCo's Information Technology Service Desk team is seeking a Co-op Student to assist with projects designed to improve processes at AIMCo while challenging the student's analytical, organizational and communication skills.

This is a 12-month, full-time position.

Responsibilities

• Provide first-level technical support to AIMCo employees through our Service Desk ticketing system, handling in person visits, phone calls and remote support sessions.
• Collaborate with the Technology Service Desk Team on day-to-day operations.
• Assist with Evergreen project including planning and deployment of refreshed devices to end users.
• Assist with IT asset tracking and inventory management of IT equipment and peripherals.
• Installing, configuring, and upgrading operating systems and software.
• Log, track, and update service requests in the ticketing system.
• Assist in troubleshooting basic IT hardware, software, and peripherals for end users.
• Provide excellent customer service by communicating clearly and professionally with end-users.
• Assist with the documentation of technical solutions and procedures for Service Desk knowledge base.

Our Ideal Candidate

• Currently enrolled in a co-operative education program or recent graduate in Computer Science, Information Technology, or a related field.
• Previous experience in a Customer Service role is advantageous.
• Strong communication skills, with the ability to set clear expectations and timelines for users while maintaining a professional approach.
• In depth knowledge of computer hardware
• In depth knowledge of office software applications (Excel, Word, PowerPoint, Outlook)
• Understanding of Windows Operating Systems and Active Directory is an asset
• Experience with a ticketing system such as Service Now is an asset
• Experience in an IT support role will be considered an asset
• Strong research skills, with the ability to quickly learn new concepts and apply them to solve unfamiliar technical problems.
• Embraces accountability, enhanced decision making and integrity to deliver on our cultural commitment to doing Business the Right Way.

Success Measures

The successful candidate will have demonstrated measurable growth in Service Desk knowledge and technical capability, independently resolving common incidents and service requests, accurately documenting work, and appropriately escalating issues outside their scope. Success will also be demonstrated through strong communication and interpersonal skills with the team and AIMCo employees, effective research and troubleshooting of unfamiliar technical issues, and positive contribution to team objectives.