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Our mission is to Profoundly change the standard of care by creating a tomorrow where clinicians can confidently ablate tissue with precision; a tomorrow where patients have access to safe and effective treatment options, so they can quickly return to their daily lives. Changing the standard of care is part of our fabric. We are a group of energetic, problem-solvers focused on innovation, and looking to change the world. We are changing the paradigm for treating diseases such as prostate cancer by using real-time MR Imaging, thermal ultrasound and close-loop temperature feedback control, to gently ablate the diseased tissue with minimal side effects.

If you share our values and want to work in a collaborative results focused culture and want to make a Profound impact in healthcare and your career, here is your chance.

General Accountability

We are seeking a Clinical Systems Engineer to lead the technical investigation of device failures across the product lifecycle — reproducing failures, tracing them to root cause across hardware, software, firmware, and mechanical subsystems, developing and communicating short-term workarounds to keep systems safely operational, and driving the corrective actions that improve device safety and reliability.

Duties & Responsibilities

Duties and responsibilities will include (but are not limited to)

• Lead cross-disciplinary investigations of device failures on complex, multi-subsystem medical devices, spanning electrical, mechanical, software/firmware, and MRI/ultrasound components.
• Reproduce and characterize failures in the lab, including designing test setups, fixtures, and scripts to recreate field-reported conditions.
• Perform root cause analysis using structured methods (5 Whys, fishbone/Ishikawa, fault tree analysis, and FMEA linkage) and document findings with clear evidence and reasoning.
• Develop short-term workarounds and interim mitigations to keep systems safely operational in the field while permanent root cause fixes are investigated and implemented.
• Assess the safety and risk of proposed workarounds, ensuring interim measures do not introduce new hazards and are consistent with the device’s risk management file.
• Clearly communicate workarounds and interim guidance to Field Service, clinical and customer sites, and internal stakeholders, providing concise, actionable instructions along with the rationale and limitations behind them.
• Prioritize and triage field issues, balancing urgency, patient safety, and business impact to determine when an immediate workaround is warranted versus a full corrective action.
• Analyze device data — system logs, event records, sensor and telemetry data, and service records — to isolate failure signatures and distinguish root causes from symptoms.